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There shouldn't be any surprises when an employee receives his evaluation.

On the right are some ways to deal with  employees who become defensive.

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Pg. 14

Dealing with Defensive Employees in Feedback Sessions

  • Acknowledge the employee's behavior

  • Explain the effect of the behavior on you

  • Determine if the discussion should continue

  • Refocus on solving the issue or problem

  • Provide support and review points